User Guide
First time customersFor First-Time Customers
About viviON BLUE
viviON BLUE is a comprehensive online store specializing in two-dimensional content, operated by viviON Co. We provide an exciting shopping experience for both light and deep otaku.
From ordering to delivery
- After placing an order, you will receive an email confirming the contents of your order.
- Once the products are ready, we will start preparing for shipment.
- As soon as the products are shipped, we will send you an e-mail notifying you about the product shipment.
- The delivery company will deliver the items.
To customers who do not receive our emails
We will send an e-mail to your registered e-mail address to confirm your order and to inform you of shipment details.
If you do not receive an e-mail after completing your order, it may be because you have specified a domain name, or you have entered an incorrect e-mail address.
If you are using the specified domain, please register "@vivionblue.com".
*If you are ordering downloadable products, please also register "@skypilotapp.com".
About payment
Credit Card
Please contact your credit card company if you are unable to use them.
Bundle Card:https://vandle.jp/
V Preca:https://vpc.lifecard.co.jp/
Amazon pay
Amazon Pay accepts not only credit cards, but also Amazon gift cards and payment by Payday.
You can make purchases easily and securely without having to re-enter your address and credit card information.
For more informationClick here
Credit card: The customer's payment date is the date of debit based on the terms and conditions of each credit card company.
Gift cards: The amount of your order will be deducted from your credit limit at the time you place your order.
Shipping and Delivery
Shipping Method
Home delivery service (Yamato Transport)
Shipping charges
Within Japan (excluding Okinawa): 590 yen (tax included)
Okinawa: 880 yen (tax included)
Delivery time
Normal items: Shipped within 3 business days after order confirmation
Reservations: Ships within 3 business days upon receipt of goods
Downloadable items: As a rule, a download link will be sent by e-mail immediately after payment is confirmed, and the item can be downloaded from the link.
Returns, exchanges, and cancellations
Please note that we do not accept returns, exchanges, or cancellations at the customer's convenience. Cooling-off is not applicable.
Conditions for Returns and Exchanges
We will exchange the product if you receive a defective product or an item that is different from your order. We will pay the shipping costs for the return. If we do not have the item in stock that can be exchanged, we will refund your money.
Cases in which we cannot accept returns or exchanges
- If you contact us more than 8 days after the arrival of the goods
- If you return the product before receiving our return/exchange notice
- Products that have been used
- Products that have been damaged or defaced by the customer
- Merchandise that has not been returned in the condition in which it was delivered, including packaging and accessories
- Damage other than to the product itself, such as damage to the shipping carton or package
- If the order is deemed to be malicious, such as unwillingness to purchase
Cancellation Policy
Please be sure to confirm that the contents and quantity are correct before placing an order. Please note that we cannot change or cancel your order after it has been completed, even if you have contacted us.
In the event that an item is returned due to refusal of receipt, long-term absence, incomplete address, or other reasons
- In the event that an item cannot be delivered to the customer due to a refusal to receive, long-term absence, or incomplete address, and is returned to us, we will keep the item for 3 months from the time of shipment. In this case, no cancellation or refund will be made. In addition, the customer shall bear the risk of the product during the storage period.CustomerThe customer bears the risk during the storage period of the relevant product.
- After 3 months from shipment, the customerAfter 3 months from shipment, the customerAfter three months from shipment, the customer is deemed to have relinquished ownership of the product and the Company will dispose of the product. In this case, we will not be able to cancel the order or provide a refund.
- Please contact us at [info@vivionblue.com] to make arrangements for redelivery within the above period. Please note that the delivery fee for re-delivery will be charged to the customer who has paid in advance.Customers who have paid in advancePlease note that delivery charges for re-delivery are to be borne by the customer who pays in advance.
- customercustomerIf the return is sent back to the Company after the customer has contacted the Company and the return has been re-delivered, the customer will be notified at the time the return arrives at the Company.customer at the time of arrival of the return shipment.If the returned goods are returned again to the Company, the customer will be deemed to have relinquished ownership of the goods upon receipt of the returned goods again, and the Company will dispose of the relevant goods.
Other
If we deem an order to be malicious or unwilling to purchase, such as cancellation, long-term absence, or refusal of receipt, we may refuse to do business with you or accept your campaign.
Other
About product images
Although we have taken care to ensure that the product images do not differ from the actual product as much as possible, please note that there may be slight differences depending on the lighting conditions at the time of shooting or the monitor you are using.