Japan Act of Specified Commercial Transactions
■ Vendor
viviON Inc.
■ Representative Director
Kosaku Akashi
■ Address
Sumitomo Fudosan Akihabara Ekimae Building 12F, 300 Kandaneribe-cho, Chiyoda-ku, Tokyo 101-0022, Japan
■ Telephone number
■ Email address
vivionblue_info@vivion.jp
■ Sales Prices
Please refer to each product page (prices include tax).
■ Other charges
- Shipping Fees
Within Japan (excluding Okinawa): 590 yen Okinawa: 880 yen
*Shipping within Japan is free for single orders totaling over 10,000 yen (before using points).
*Please refer to the following page for shipping charges for international shipping services.
International shipping service: https://vivionblue.com/pages/international-shipping https://vivionblue.com/pages/international-shipping
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Handling Fee
As shown in the "Payment Method and Timing" section
Payment Method and Timing
- - Credit card
Differs depending on credit card company.
- - atone Next-Month (convenience store/bank transfer)
atone aggregates finalized charges for each month and sends you a billing notice via email or text the following month.
Payment methods and due dates are as follows:
・Convenience store terminals/bank ATMs (Pay-easy): 10th of the following month
・Electronic barcode: 10th of the following month
・Postcard invoice: 20th of the following month
・Direct debit: 27th of the following month
"The default payment method is convenience store terminals/bank ATMs (Pay-easy). Billing fees apply only for the month of service. For details, please visit the official atone website."
https://atone.be/lp/personal/nextmonth/
- - atone Deferred (convenience store/bank ATM)
"For deferred payment (convenience store/bank ATM), we will send you an invoice via email and text the day after your order is confirmed. You can choose to pay at a convenience store terminal or a bank ATM (Pay-easy). The payment due date is 10 days after you receive the invoice. A deferred payment fee applies. Please visit our official website for details. If you are a minor, please obtain consent from your legal guardian before using this service."
https://atone.be/lp/personal/payin10days/
- - Apple Pay
Payment is confirmed at time of order.
- - Google Pay
Payment is confirmed at time of order.
- - PayPay
Payment is confirmed at time of order.
- - au Easy Payment
Please follow the payment schedule outlined by au PAY (au Easy Payment). (https://id.auone.jp/payment/pc/help/pay/index.html)
https://id.auone.jp/payment/pc/help/pay/index.html
- - Paidy (deferred payment)
The bill will be issued on the 1st of the following month after the month-end deadline for bill confirmation, and will be sent via email or text message by the 5th of the month. Payment can be made via convenience store (at the terminal), bank transfer, or account transfer. Payment is due by the 27th for convenience store and bank transfer payments. In the case of a bank transfer, the payment will be deducted on the 27th.
If the bank is closed due to a bank holiday, payment will be made on the next business day.
Depending on the payment method, a handling fee will be applied for each monthly billing. For convenience store payments, the maximum fee is 390 yen (tax included), and for bank transfers, the customer is responsible for the transfer fee. No handling fee will be incurred via account transfer.
■ Delivery timing
Excluding weekends and national holidays, orders will be shipped within three days of being placed.
Pre-orders will be shipped within three days of arrival at the warehouse, not including weekends and national holidays.
■ Delivery method
Courier service: Yamato Transport/Sagawa Transport
■ Returns, defective goods, and cancellations
Returns, exchanges, and cancellations
Please note that we do not accept returns, exchanges, or cancellations at the customer's convenience, and there is no cooling off period.
Returns and exchanges
We will cover the cost for defective items or items that are different from your order. If you receive an item that is damaged during shipping, please contact us as soon as possible. We will send you a new product as soon as possible at our expense for both shipping and handling.
How to return or exchange an item
We will accept returns or exchanges only if you contact us by e-mail or inquiry form within 7 business days of receiving the product.
■ Handling of returned merchandise
- In the event an item cannot be delivered to the customer due to refusal of delivery, long-term absence, or incomplete address, and is returned to us, we will hold the item for 3 months from the time of shipment. In this case, we will grant no cancelations or refunds. The customer will be responsible for all risks associated with the product during the storage period.
- Three months following shipment, the customer is deemed to have relinquished ownership of the item, and it will be disposed of or otherwise dealt with at the company's discretion. Please note that in this case, we will not be able to cancel or refund your order.
- Please contact us at vivionblue_info@vivion.jp within the above period for redelivery procedures. Please note that for shipments within Japan, customers will be charged a flat rate of 1,500 yen for return shipping in addition to the 590 yen fee (880 yen for Okinawa), both of which must be paid in advance. All of the above fees are tax-inclusive.
- For international orders, delivery and return shipping fees for re-delivery will vary depending on area and package size. Please contact us in advance to confirm the cost.
*Reshipment for overseas orders will be carried out via EMS. - If an item is returned to us again despite customer contact and redelivery, we will consider the order relinquished by the customer and, upon arrival of the return shipment, dispose of or otherwise deal with the contents.
