Thank you for shopping with viviON Blue.
As the Golden Week holidays in Japan approach, we would like to inform our customers of our shipping and customer support schedules during the holidays.
◆ Shipping Holidays
New shipments will not leave our warehouse on the following dates:
April 29, 2025 JST
May 3 - 6, 2025 JST
Orders may still be placed as usual.
◆ Customer Support Holidays
We will be accepting inquiries as usual during the holiday period, but replies will be delayed until our staff returns from the respective breaks below:
April 29, 2025 JST: Replies resume April 30th JST
May 3 - 6, 2025 JST: Reply resume May 7th JST
* Customers with urgent address change requests during the holiday period should contact the delivery from the tracking number described in the shipping notification email. Please understand in advance that our customer support team will not be available during the above holidays to process address changes.
We apologize for the inconvenience, and thank you for your understanding.