For Customers Outside of Japan
About International Shipping Service
At viviON BLUE, the service Global-e is available for international shipping.
Global-e is a service specialized in overseas orders, allowing customers to use the currencies and payment methods they are accustomed to.
This makes it safer and more convenient for international customers to make purchases. Shipping is handled by DHL, an international courier contracted by Global-e.
For more details about "Global-e", please refer to the following pages:
Global-e Privacy Policy: https://www.global-e.com/privacy-policy/
About Payment
Available Payment Methods
We offer over 100 different payment methods that match the region of our international customers.
Supported payment methods will be displayed on the screen at checkout.
Customs Duties / Taxes
Customs duties and taxes may apply depending on your region.
These are set according to the country, region, and state of delivery.
In some regions, an "Advance Payment of Import Taxes" may be charged at checkout.
In such cases, customs duties and taxes at the time of delivery will be waived.
Shipping and Delivery Information
Shipping Carrier
DHL Express
Shipping Fees
| Country/Region | Currency | Shipping Fee (flat-rate) |
|---|---|---|
| Australia | AUD | 24 |
| Canada | CAD | 22 |
| China | CNY | 85 |
| Italy | EUR | 15 |
| Hong Kong | HKD | 90 |
| South Korea | KRW | 15800 |
| Malaysia | MYR | 65 |
| Norway | NOK | 170 |
| New Zealand | NZD | 26 |
| Switzerland | CHF | 14 |
| Singapore | SGD | 19 |
| United Kingdom | GBP | 13 |
| Thailand | THB | 515 |
| Taiwan | TWD | 370 |
| United States of America | USD | 16 |
| Other European regions | EUR | 15 |
| Other regions | USD | 16 |
* For "Other European regions" and "Other regions", the listed shipping fee is converted into the local currency of each country.
* Orders deemed to be for wholesale or resale purposes may be canceled.
* Shipping fees are subject to change without notice.
Shipping Times
Normal items: Shipped within 3 business days after order confirmation.
Pre-order items: Ships within 3 business days upon receipt of goods.
Downloadable items: As a rule, a download link will be sent by e-mail immediately after payment is confirmed, and the item can be downloaded from the link.
Delivery Timeframe
Your order will be delivered approximately 1 to 7 days after the shipping date.
* Please note that delivery may be delayed due to weather, traffic conditions, or customs procedures.
Additional Information
Please note that in general, we do not accept returns, exchanges, or cancellations.
Please view our User Guide for more information.
User Guide:https://vivionblue.com/en/pages/user-guide