To our customers
Thank you very much for your continued support.
Regarding the GODDESS OF VICTORY: NIKKE 2026 New Year Fair products that were released on Saturday, December 20, 2025 JST, we have discovered some product defects.
We deeply apologize for the inconvenience caused to customers who purchased this product.
[Impacted Product]
・Product name: GODDESS OF VICTORY: NIKKE New Year Fair 2026 Acrylic Stand Cinderella
JAN：4573697993956
[Defect]
The design that was originally supposed to be printed was not printed on the product.
[Action for Customers to Take]
The method differs depending on the place of purchase.
■ Customers who purchased at GEO store
If you would like to request an exchange, we apologize for the inconvenience, but please follow the steps below to collect the product and exchange it for a non-defective product (replacement product).
*Replacement items will only be shipped to addresses within Japan.
[1] Please send the product by COD (cash on delivery).
Please send the product in question to the return address below via COD.
*Simple packaging is fine.
*If there is no outer bag or accessories, please send only the main product.
*You will need the tracking number or invoice number in the next step, so please be sure to retain the tracking/invoice number when returning the item.
▼Return address
〒101-0022 東京都千代田区神田練塀町300 住友不動産秋葉原駅前ビル12階
Phone: 050-1808-9121
viviON BLUE グッズ係
[2] Fill out the “Collection/Exchange Reception Form”.
After the product is shipped, please access the dedicated form (Japanese) from the URL (or QR code) below and enter the necessary information.
▼Collection exchange reception form
URL: https://forms.gle/XLWRy2pE1FfnoLJv6
*Input deadline: Until March 31, 2026 (Tuesday) (Please return the product and fill out the form by the deadline)
[3] Confirmation of contents at our company.
We will check the product(s) you have returned and the information you have entered in the "Return/Exchange Form."
[4] Shipping of non-defective products (replacement products).
Once confirmed, we will ship the non-defective item to the address you entered in the form.
*Products in good condition are scheduled to be shipped after late January 2026.
*It may take approximately 2 to 3 weeks from the time the returned product arrives until the non-defective item is shipped.
■ Customers who purchased from viviON Blue
Shipping of this product will be temporarily postponed.
About shipping time:
Good quality products will be shipped sequentially from late January 2026 onwards.
Regarding future information:
Further details will be sent to affected customers individually via email. We apologize for the inconvenience, but please wait for contact from us for a while.
[Contact Form]
https://help.vivionblue.com/hc/ja/requests/new
We sincerely apologize for the inconvenience caused, and will work to further strengthen our quality control system in order to prevent this from happening again.