Dear Customer,
Thank you for using viviON Blue.
Due to a warehouse relocation, we have changed our shipping carrier from Yamato Transport to Sagawa Express. As a result, if a package is returned due to long-term absence or an incorrect address, a return shipping fee will now be incurred.
The return shipping fee will be based on Sagawa Express' standard rates, which may be higher than the shipping fee charged at the time of purchase. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as this change is due to the shipping carrier's policies.
To prevent returns due to address issues, please ensure that your shipping address is entered correctly at the time of purchase, including street number, building name, and room number if applicable. We kindly ask for your cooperation in providing an accurate shipping address.
[Before the Change]
Domestic (excluding Okinawa): ¥590 (tax included)
Okinawa: ¥880 (tax included)
[After the Change]
Within Japan (excluding Okinawa): ¥2,090 (tax included)
Breakdown:
Redelivery fee: ¥590
Return shipping fee: ¥1,500
Okinawa: ¥2,380 (tax included)
Breakdown:
Redelivery fee: ¥880
Return shipping fee: ¥1,500
[Effective Date]
March 14, 2025
We sincerely apologize for any inconvenience this revision may cause and appreciate your understanding. Thank you for your continued support of viviON BLUE.
Best regards,
viviON BLUE Customer Support