Notice of Login Method Change

Thank you for using viviON Blue.

Starting Tuesday. September 8, 2026 at tentatively 9am JST, viviON Blue will be integrated with the viviON Group's common ID, viviON ID, to provide a more convenient and secure user experience. Accordingly, the login method will change to "log in with viviON ID".

This integration will allow you to use viviON Blue more smoothly using your viviON ID. Please be sure to follow all necessary procedures.

Summary of Changes

Date of change Tuesday, September 8, 2026 JST at tentatively 9am JST
Changes The login method for viviON Blue will be changed to "log in with viviON ID".
Changes to the Terms of Service (Click here for the new Terms of Service)
Caution: To transfer your purchase history and points, you will need to register with the email address you previously used with viviON Blue.

Customers Affected

All Customers

The login method will change to viviON ID

Starting Tuesday, September 8, you will no longer be able to log in using your existing viviON Blue account. Please create a viviON ID or log in.

Customers with Action Needed

Those with mismatched email addresses

If you have both a viviON ID and a viviON Blue account, each registered under different email addresses, you must match your email addresses by Monday, September 7th.

→ How to check your registered email

Check Email Address

[Important] To customers who are already using viviON Blue

Due to a system migration, you will be logged out of viviON Blue starting Tuesday, September 8th JST. To ensure you can continue using your previous purchase history and points, please be sure to follow the procedures below.

Please create a viviON ID using the email address you registered with viviON Blue, and use it to log in.

If you do not know your registered email address

Please check the registered email addresses for both your viviON Blue and viviON ID accounts.

viviON ID: When you registered for a viviON ID, we sent you a “viviON ID Registration Confirmation Email.” The email address to which this message was sent is the one under which you registered your viviON ID. Please check your inbox.

viviON Blue: Check under “Registration Information” on your My Page.

Login procedures based on account status

Please follow the appropriate procedures based on your account status.

1

For those who have previously used viviON Blue but do not have a viviON ID

  1. From the viviON Blue login screen, please create a new viviON ID using the email address you previously used with viviON Blue.
  2. After creating your viviON ID, you will be prompted to agree to the viviON Blue terms of service.
  3. By agreeing to the terms and conditions, you can resume shopping with your previous purchase history and points carried over.
2

For those who already have a viviON ID

For those using viviON Blue for the first time
  1. Please log in with your viviON ID and password. If you are already logged in, please proceed.
  2. The viviON Blue terms of service agreement screen will be displayed only on your first visit.
  3. Once you have reviewed the contents and agreed to them, you can start using viviON Blue.
3

For those with both a viviON Blue account and a viviON ID

If you are registered for both with the same email address
  1. Please log in with your viviON ID.
  2. The viviON Blue terms of service agreement screen will be displayed only on your first visit.
  3. By agreeing to the terms and conditions, you can continue to use viviON Blue as before.
4

If you are registered for viviON ID and viviON Blue with different email addresses

After the system migration on Tuesday, September 8th JST, you will no longer be able to log in with your viviON Blue account credentials, and therefore will not be able to change your viviON Blue email address to match your viviON ID. Please check the following information depending on when you plan to take action.

Before Monday, September 7th JST (Recommended)

Before linking with your viviON ID, please change your email address via your viviON ID or viviON Blue My Page to ensure that both registered email addresses are the same. By unifying your settings in advance, your accounts will be automatically linked when you log in from September 8th JST onwards.

After Tuesday, September 8th JST

If you log in with a viviON ID that is different from the email address associated with your viviON Blue account, your purchase history and points will not be carried over, and you will be recognized as a separate account. Furthermore, you will not be able to relink your existing viviON Blue account yourself at a later date.

To continue using your past purchase history and points, we kindly ask that you create a new viviON ID using the email address you previously registered with viviON Blue.

viviON ID makes things more convenient!

With the migration to viviON ID, the following features will become available to you in stages.

1

Easy login with your LINE/Google account

Using your LINE or Google account will allow you to log in more smoothly.

2

Log in to other viviON services with a single ID

You can now use all of viviON's services with a single viviON ID. This reduces the hassle of creating and managing separate accounts for each service.

3

Point system updates are planned

The point system will be updated to make viviON Blue more convenient.

FAQ

Q I don't know my registered email address.
Please check the email addresses used to register your viviON ID and viviON Blue accounts. For your viviON ID, the registered email address is the one to which we sent the “viviON ID Registration Completion Email” when you signed up. Please check your inbox. For viviON Blue, you can check your registered email address under “Registration Information” on your My Page. If both email addresses are the same, you do not need to take any action. If they are different, please make them match by Monday, September 7th.
Q My previous purchase history and points are not displayed.
If you create a viviON ID or log in using a different email address than the one you used for your previous viviON Blue account, your purchase history and points may not be displayed correctly. Please create a viviON ID or log in using the email address you previously used for viviON Blue.
Q Since September 8th JST, I have been logged out when I open viviON Blue.
Due to the revision of the terms of service and system migration, existing viviON Blue members will be logged out. We apologize for the inconvenience, but please create a viviON ID or log in using the email address you registered with viviON Blue.
Q If I don't complete the linking process and agree to the terms and conditions, will the products I've already ordered not be delivered?
Orders placed before the system migration on Tuesday, September 8th JST will be shipped and delivered as usual, regardless of whether you have linked your ID or agreed to the terms and conditions. However, you will need to complete the necessary procedures to place new orders or check your purchase history, so please take action as soon as possible.
Q The terms of service agreement screen has appeared. What happens if I don't agree?
To use viviON Blue, you must agree to the new terms of service. If you do not agree, you will not be able to use viviON Blue. Please review the terms and conditions and agree to them.
Q Will the terms of service agreement screen be displayed every time I log in?
No. Once you have given your consent, you will not be shown this again. It will only be shown again if the terms of service are revised in the future.
Q When I agree to the terms and conditions on viviON Blue, what happens to my login status on other viviON services?
When you agree to the terms of service for viviON Blue, it will not affect your login status for other viviON services. Only your viviON Blue session will be logged out.

Inquiries

If you are unsure about your account status or have any questions, please contact us via the inquiry form.

Inquiry Form