Thank you for shopping with viviON Blue.
We are pleased to announce that as of 12pm October 5, 2026 JST, service to the US has resumed.
Original Announcement
“Important: For US Customers - Regarding Disruption of Service to the US”
・Announcement date: July 8, 2026
・Details: https://vivionblue.com/en/blogs/news/20260708
To comply with the latest import guidelines established by the CPSC (US Consumer Product Safety Commission), we have updated our catalog availability for the US market. Please see below for key details regarding how these changes affect your shopping experience.
■ Your Shopping Experience
For the vast majority of our catalog, your browsing and purchase experience will continue uninterrupted. If an item is visible and available for checkout on our store, it is fully eligible to ship to your US address.
■ Updated Product Availability
In accordance with new guidelines, certain products in our catalog may be restricted from shipping to the United States. To ensure a seamless experience, our website has been updated so that restricted items will generally no longer appear for US shoppers and cannot be added to orders shipping to a US address.
■ Existing & Pending Orders
Our team is currently evaluating all previously held pending orders against the updated regulations.
・Existing orders containing only shippable products: We will ship your order as soon as it’s ready.
・Existing orders containing products restricted from shipping: Our customer support team will contact you directly regarding any changes to your order, delays, or cancellations.
■ Orders Placed via Forwarding or Proxy Services
Please understand that placing orders with our website via a third party is undertaken entirely at your own risk.
・We cannot verify the compliance of packages sent via third-party services.
・We are unable to assess whether orders can be delivered smoothly when forwarded through a third party, and thus are unable to accept liability for any shipments that may be stopped or returned.
・Before placing an order via a third-party service, we recommend that you check with your preferred service regarding its handling of CPSC guidelines.
We sincerely apologize for the interruption and appreciate your patience & patronage.
